FAQ

Gift Certificates

Boutique Gift Certificates are available in any amount and may be purchased by contacting a customer service representative at 613-990-0962 or toll-free 1-855-202-4568 or by e-mail at ngcbook@gallery.ca. Please note that Gift Certificates may only be redeemed in-store and cannot be used online.

Member's Discount

Members of the National Gallery of Canada receive a 15% discount in the Boutique and online. Please send your Membership details (name, card number & expiry date) to ngcbook@gallery.ca to receive a discount coupon for online shopping.

Return Policy

If for any reason you are not satisfied with your purchase, you may return your merchandise within 30 days for exchange or refund. To obtain a return authorization, please contact customer service by e-mail (ngcbook@gallery.ca) or call 613-990-0962 or toll-free 1-855-202-4568.

Please Note: Merchandise for exchange or refund must be in original condition unless received damaged or defective. Shipping and handling charges are not refundable.

Security

Payment for your purchase will be processed by Shopify Payments which is a Payment Card Industry (PCI) compliant solution that securely processes payment card transactions. For further information about how the NGC handles the personal information you provide when shopping with us, please visit our privacy policy.

Shipping

Boutique orders ship within 1-3 business days. When your order has shipped, you will receive a shipping confirmation from the Boutique, including a tracking number.

Shipping rates are calculated at checkout based on the delivery address. 

Note: FedEx is unable to deliver to P.O. Boxes.

To reduce our eco-footprint, we carefully package your items using recycled and repurposed packing materials.

Free Shipping (Within Canada Only)

We are pleased to offer free tracked shipping within Canada on orders of $100 or more (after discounts and before taxes). If your order qualifies for this offer, you will see a “Free Tracked Shipping (Over $100)” option under “Shipping Method” at checkout. Available for orders with a single delivery address.

Note: offer is only available online and is subject to change without notice.

International Shipping

Please note that only exhibition catalogues are eligible for international shipping. Recipients are responsible for paying all applicable customs, duties and taxes upon delivery (these fees are not included at checkout). If a country is not listed in the shipping options, please contact us.

Shipping to the United States

We are currently unable to ship to the United States. We apologize for any inconvenience this may cause.