FAQ

Gift Certificates

Boutique Gift Certificates are available in any amount and may be purchased by contacting a customer service representative at 613-990-0962 or toll-free 1-855-202-4568 or by e-mail at ngcbook@gallery.ca. Please note that Gift Certificates may only be redeemed in-store and cannot be used online.

Member's Discount

Members of the National Gallery of Canada receive a 15% discount in the Boutique and online. Please send your Membership details (name, card number & expiry date) to ngcbook@gallery.ca to receive a discount coupon for online shopping.

Return Policy

If for any reason you are not satisfied with your purchase, you may return your merchandise within 30 days for exchange or refund. To obtain a return authorization, please contact customer service by e-mail (ngcbook@gallery.ca) or call 613-990-0962 or toll-free 1-855-202-4568.

Please Note: Merchandise for exchange or refund must be in original condition unless received damaged or defective. Shipping and handling charges are not refundable.

Security

Payment for your purchase will be processed by Shopify Payments which is a Payment Card Industry (PCI) compliant solution that securely processes payment card transactions. For further information about how the NGC handles the personal information you provide when shopping with us, please visit our privacy policy.

Shipping

Boutique orders ship within 1-3 business days. When your order has shipped, you will receive a shipping confirmation from the Boutique, including your tracking number. Please track your item online.

Shipping rates are calculated at the check-out based on the delivery address. Please Note: FedEx is unable to deliver to P.O. Boxes.

In an attempt to reduce our eco footprint, we carefully package your items using recycled and re-purposed packing materials used here at the Gallery.

Orders shipped outside Canada are tax-exempt on both the goods and the shipping. Recipients are responsible for paying all applicable customs, duties and taxes upon delivery.

We are pleased to offer free tracked shipping within Canada on orders of $100 or more (after discounts and before taxes). If your order qualifies for this offer, you will see a “Free Tracked Shipping (Over $100)” option under “Shipping Method” at checkout. Available for orders with a single delivery address. This offer is subject to change at any time and is only available online.